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Terms & Policies
 
PRIVACY & SECURITY

GRS believes that electronic PRIVACY is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium.

Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. 

We WILL NOT share your personal information with any other parties. 

GRS Systems WILL NOT willfully disclose any individually identifiable information about its users to any third party.

OUR COMPLETE PRIVACY POLICY FOLLOW BELOW:

Welcome to our website(Site).  Explained in this section is our policy regarding any personal information you might supply to us when you visit our Site.  Our Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our visitors and users.  This Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our Site and our products and services.

1.         What information do we collect from you?

In order to better provide you with our numerous products and services, our Site collects two types of information about its visitors:  Personally Identifiable Information and Non-Personally Identifiable Information.  Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site.

Personally Identifiable Information :  This refers to information that lets us know the specifics of who you are.  Personal information is requested when you register with us, order a product or service, fill out 'Opt-In email lists or surveys and correspond with us.  This information might include your name, mailing address, telephone number, email address and other identification and contact information.  If you choose to purchase products or services over the Site, you may need to give personal information and authorization to obtain information.  For example, you may need to provide the following information:

 

  • Name
  • Mailing address
  • E-mail address
  • Credit card number and expiration date
  • Home and/or business phone number & Fax number
  • Other personal information MAY be requested (e.g., gender and age, mother's maiden name)

    With this information, we can process your order.

    Non-Personally Identifiable Information :  This refers to information that does not by itself identify a specific individual.  We gather certain information about you based upon where you shop on our Site in several ways.  This information is compiled and analyzed on both a personal and an aggregated basis.  This information may include the Web site’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address.  A URL is the global address of documents and other resources on the World Wide Web.  An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the World Wide Web.  Networks use the TCP/IP protocol to route information based on the IP address of the destination.  In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer.  Computers require IP addresses in order for users to communicate on the Internet, browse and shop. 

    2.         Where do we collect information from you and how do we use it? 

    Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience.  Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our visitors and users.  Occasionally, we may also use the information we collect to notify you about important changes to our Site, new services and special offers we think you will find valuable, with your permission. The GRS 'Opt-In' email lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our users’ personal information.  

    We may perform statistical analyses of aggregate customer behavior.  This allows us to measure relative customer interest in the various areas of our Site for product development purposes.  Any information we collect is used for our own internal purposes to improve the content of our Site, to enhance users' experiences when visiting our Site, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. 

    We gather information in the following ways:

    Shopping :  We collect IP addresses for the purposes of system administration, to gather broad demographic information.  We collect information from visitors to our Site regarding the referring URL,  IP addresses, which browser is used to come to the Site, the country, state and telephone area code where your server is located, the pages of our Site that you viewed during your visit and any search terms entered on our Site. This information helps to administer our web site and to help us to better our services to our site customers and visitors. This information is NEVER disclosed or shared with any third party! We value your privacy and we go to extremes to protect it!

    Ordering :  When you order from us, we collect personally identifiable information from you.  If you order one of the products or services appearing on our Site, we will, collect and maintain your name, email address, mailing address, telephone number, product selections, credit card number, order number, referring URL, and IP address.  We collect this, and other information, as disclosed in this Policy, in order to process and fill your order and to communicate with you about your order,  information and other requests. Before clicking on Submit Order, review your order carefully and make any changes and additions to the information it contains. You will receive an email confirming your order. Most emails are delivered within 24 hours but some make take longer due to delays on the Internet or with your internet service provider. You may not receive an email if you do not fully complete your order through to the order confirmation page or if you have a spam filter on your computer. For Drop-Shipment Orders, some of our product suppliers require that we forward your email address to them for the purpose of communicating directly with you regarding your order for their products. With these specific suppliers we provide your shipping address, phone number and email address to enable them to ship your order.

    Online Surveys and Polling :  In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party.  Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties.  If you do not wish to participate in a survey, simply decline to participate when asked. 

    Newsletters & Promotional Emails :  We may offer free electronic newsletters, and promotional emails as a service to our prior customers.  We may send you newsletters and emails periodically listing current specials and deals, but ONLY if your 'Opt-In' to our email lists. 

    Cookies :  We currently use cookies in the operation of our Site to process orders, process your inquiries and to provide you with a better shopping experience.

    We may place a small text file, called a “cookie”, on your computer to help in processing your order or general inquiry request.  This 'cookie' does not collect, nor transfer or transmit any data to any other third party, except through our web servers for the sole reason of processing your orders and inquiries. We DO NOT place tracking cookies or web beacons on your computer!

     

    Contact Information and Third Party Data :  If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments.  If you report a problem with our Site, we may collect such information in a file specific to you.  If you contact us through our feedback area or by calling one of our customer service representatives, we ask for your name and email address in order to send you a reply. 

    We do track customers’ traffic patterns throughout their online sessions, including which pages a customer views while using our Site.  This information is ultimately stored in the form of store categories, and, in some cases, specific URLs.  We use your IP address to diagnose problems with our servers and software and to administer our Site only.

    • Our Site is not intended for the use of children.  We do not knowingly market to, or solicit data, from children.

    3.         Who is collecting your information?

    We may place a small text file, called a “cookie”, on your computer to help in processing your order or general inquiry request.  This 'cookie' does not collect, nor transfer or transmit any data to any other third party, except through our web servers for the sole reason of processing your orders and inquiries. We DO NOT place tracking cookies or web beacons on your computer!

    This document only addresses the use and disclosure of information we collect from you.  We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

    4.         With whom do we share your information and what are your choices regarding collection, use and distribution of your information?

    The information collected by our Site is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes for improving our Site and to notify you of products or special offers that may be of interest to you, WITH YOUR APPROVAL ONLY!

    We WILL NOT disclose your Personally Identifiable Information to third parties, except in the course of processing your Credit Card Order to be able to charge your credit card, fill your order, deliver your order and deliver promotional emails to you from us. For example, we must release your credit card number to our credit card processing service/bank; and release your mailing address information to the delivery services (UPS, FED-EX, DHL, USPS) to deliver products that you ordered.

    We DO NOT, trade or rent your personal information to others!

    We DO NOT provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns and related Site information to third party advertisers!.

    You may “opt-in” to our GRS Systems 'Special Pricing Email List' by using the SIGN UP box on our web site. We DO NOT provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns and related Site information to third party advertisers!.

     We MAY release account information when we believe that such release is reasonably necessary to enforce the Law or to apply our Web Site Terms of Use Agreement or to protect the rights, property and safety of our users, others and ourselves. Your credit card information is necessary to process your order, and we WILL NOT sell, trade or rent your credit card information to others!

    From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

    We may from time to time send you email or other communications regarding current promotions, specials and new additions to our Site.

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    Copyright © 2008 GRS Systems, LLC

     
    LEGAL NOTICE - TERMS OF SALE & USE
    Please read:

    GRS Systems generally sells to Licensed Electrical Contractors, Licensed Sign Contractorsas and to Graphics Design Professionals.

    The information and statements contained herein (all web pages of www.grs-systems.com) are believed to be reliable, but are not to be construed as a warranty for which we assume legal responsibility.

    Users should undertake sufficient verification and testing to determine the suitability of any information or products referred to herein for their own particular purpose.

    DISCLAIMER OF WARRANTIES: BY USING THE RESOURCES OF THIS WEBSITE IT IS UNDERSTOOD AND YOU AGREE THAT GRS SYSTEMS HAVE MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE PRODUCTS IT SELLS. AND THAT THE PRODUCTS ARE BEING PROVIDED TO YOU WITH ONLY A MANUFACTURERS WARRANTY, IF ANY. GRS SYSTEMS ITSELF, DOES NOT CLAIM ANY WARRANTIES WITH REGARD TO EQUIPMENT, SOFTWARE, TOOLS AND ALL OTHER ITEMS CONTAINED ON ITS WEBSITE AND STORE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY OR NO INFRINGEMENT OF THIRD PARTY RIGHTS.

    Some states or jurisdictions do not allow the exclusion of implied warranties, so the above limitations may not apply to you.

    LIMIT OF LIABILITY: IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL GRS SYSTEMS, ITS EMPLOYEES OR AGENTS, BE LIABLE TO YOU FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ( INCLUDING, BUT NOT LIMITED TO, LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF GRS SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    All logos and trademarks are the property of their respective owners.

    All other portions, text and graphics, of this website are the sole and exclusive property of GRS SYSTEMS.

    Any use of this information by unauthorized parties will constitute copyright infringement and may be subject to legal action.

    All Graphics on GRS Systems web sites are copyright protected using DigiMarc watermarking and can be electronically located.

    If you would like to use any portions of this website, written authorization from GRS SYSTEMS, is required.

    Including dealers or resellers!

    GRS reserves the right to deny sales / service to any person or entity.

    Software Technical Support is provided by the individual Manuafcturers ONLY. GRS provides a technical support group as an alternative source of BASIC information and for your convenience only. We urge all software customers to obtain PRIMARY technical support for their software purchases while under warranty directly from the software manufacturer.

    ALL SOFTWARE IS NON RETURNABLE IF OPENED! NO EXCEPTIONS!

    SOFTWARE & MERCHANDISE RETURNS
    SOFTWARE & MERCHANDISE RETURNS

      

    As an ONLINE customer of GRS SYSTEMS, LLC, you agree to these Terms of Sale for your purchases on this web site

       

    Defective Product returns (other than software). Defective products will be replaced. Please contact GRS at info@grs-systems.com to request a Return Materials Authorization Number (RMA Number). We do not accept returns without an RMA number. Returns shipments will be refused without an RMA Number.

    Please contact us within 5 business days of your order to place a claim for defective merchandise return.

    ---------------------------------

    Merchandise Returns (non defective). If you receive the WRONG merchandise, and this is NOT "special order" merchandise, you may return it to GRS within 5 business days of receipt of order providing you contact us at info@grs-systems.com FIRST to request a Return Authorization Number (RMA Number). We do not accept ANY product returns without an RMA number. Returns shipments will be refused without an RMA Number.

    ---------------------------------

    Products eligible for return must be UNUSED and UNOPENED and in re-sellable condition and in the original packaging.

    If your order has been opened, but unused, and GRS Systems agrees IN ADVANCE at their sole discretion, there may be a restocking charge for your return to repackage the item for resale...however, please discuss this with a GRS Sale Rep at info@grs-systems.com FIRST for specifics for an "opened" return and any restocking fees, etc.

    ---------------------------------

    Cancellation of Orders - To cancel a 'NON SPECIAL ORDER' order, you MUST contact GRS Systems FIRST to obtain a Cancellation Number. NO EXCEPTIONS !

    Custom Orders are not cancelable! 

    GRS, in its SOLE DISCRETION, 'MAY' allow the cancellation of NORMAL STOCK products that are in transit to the customer (this excludes Manufacturers Drop Shipment Orders).

    ALL CANCELLATIONS REQUIRE PRIOR AUTHORIZATION AND A WRITTEN 'CANCELLATION NUMBER' ISSUED BY GRS SYSTEMS ! 

    Exchanges or Re-Shipments If GRS has mis-shipped you the wrong product(s), we will certainly accept the items back for an EXCHANGE or Store Credit against another item. *** Please note that we MUST receive your item back FIRST before we can reship a NO CHARGE REPLACEMENT to you, or a NEW charge will be initiated. A CREDIT will then be issued to you upon the receipt of your returned item. 

    If you wish us to EXPEDITE a mis-shipment replacement to you prior to GRS Systems receiving your item back to our stocks, we will need to charge you for the new shipment and then issue you a REFUND when your returned item is received by GRS Systems. 

    Please contact GRS within 5 business days of receipt of your incorrect order to place a claim and to request a Return Materials Authorization Number (RMA Number).

    We do not accept returns without an RMA number. Returns shipments will be refused without an RMA Number printed on the OUTSIDE of the shipping container!.

    IMPORTANT NOTES: Large items, including Digital Printers, Plotters, Media Racks, Media Wall Shelves, Computer Systems, Custom Orders and other 'high value', unusual, or large, bulky items will normally ship from our manufacturers or vendors directly to you. Please allow 15 DAYS before these items to ship to you, PLUS time in transit to your location.

    While GRS Systems and its vendors and manufacturers make every effort to ship your order to you quickly, these items may take as long as 30 days to receive in the USA. Most often, however... these orders are received within 10 business days.

    --------------------------------

    SOFTWARE RETURNS

    ABOVE ALL, WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE !

    We stand behind the quality of the software we sell, and we guarantee that it will function AS ADVERTISED if installed correctly and in use with approved plotters, printers or other approved devices by the software manufacturer..

       

    DEFECTIVE SOFTWARE

    DEFECTIVE (mechanically defective) SOFTWARE will be replaced to you at no charge in the form of a replacement software package or disc of the SAME brand and content as was originally purchased by the customer..

    ALL REQUESTS FOR SOFTWARE & PRODUCT RETURNS MUST BE MADE TO GRS BY FAX, E-MAIL, OR ONLINE AT OUR WEBSITE AT WWW.GRS-SYSTEMS.COM.

    Our EMAIL address for Defective Replacement requests is: info@grs-systems.com.

    ALL RETURNS MUST HAVE A GRS "RETURN MATERIAL AUTHORIZATION" NUMBER (RMA) ASSIGNED AND AFFIXED TO THE RETURN ON THE OUTSIDE OF THE SHIPPING CONTAINER!.

    Packages returned without a VALID RMA number will be returned to the shipper listed on the PACKAGE LABEL !!!.

    SOFTWARE WITH A "SECURITY KEY OR "DONGLE"

    Software that uses a SECURITY KEY or "DONGLE" **MAY** be authorized for return for UP TO thirty (30) days from the date of purchase with a GRS Return Materials Authorization number.

    Contact GRS Systems by email at: info@grs-systems.com for PRIOR TO SHIPPING return authorization and for an RMA number.

    Returns are allowed at the sole discretion of GRS Systems, LLC.

       

    SOFTWARE WITHOUT A "SECURITY KEY OR "DONGLE"

    If you purchase software from GRS WITHOUT A SECURITY KEY or "DONGLE", you agree to the following terms:

    1. Damaged or broken media software will be replaced with SAME EXACT replacement software or newer version at the option of GRS Systems. All DAMAGE CLAIMS must be made within 5 business days of shipment receipt.

    Software damaged IN TRANSIT must be reported by the CUSTOMER/CONSIGNEE to the shipment carrier company to file a Freight Damage Claim.

    GRS Systems is NOT liable for damages, lost or rifled order packages caused to a customer order once it has been accepted by the Shipping Company, such as, but not limited to: UPS, USPS, FED-EX, DHL, PRIVATE COURIER SERVICES or any other freight carrier.

    The customer is responsible for ordering Shipping Insurance for his/her order shipment. Please advise GRS Systems if you would like us to include shipping insurance to your order at an additional cost.

    2. Only FACTORY SEALED & UN-OPENED / UN-USED / UN-INSTALLED SOFTWARE will be considered for return and must be returned in UN-OPENED / UN-USED ORIGINAL and RE-SELLABLE & UNDAMAGED RETAIL PACKAGING.

    3. GRS will, at its SOLE DISCRETION, issue a Return Material Authorization (RMA) after reviewing the details of the proposed software return.

    Packages returned without an AUTHORIZED RMA NUMBER marked clearly on the outside of ALL packages WILL BE REFUSED and RETURNED TO SENDER as listed on the Shipping Label..

    4. ALL REQUESTS FOR SOFTWARE & PRODUCT RETURNS MUST BE MADE IN WRITING BY FAX, E-MAIL, OR ONLINE AT OUR WEBSITE AT WWW.GRS-SYSTEMS.COM

    Our EMAIL address for RMA requests is: info@grs-systems.com.

    NO PHONE OR VERBAL RETURN REQUESTS ARE ACCEPTED.

        

    SPECIAL ORDER SOFTWARE

    Special order software and merchandise is NOT RETURNABLE unless the manufacturer agrees to the return,

    There will be a Manufacturers/vendor RE-STOCKING FEE of 15 - 20%, dependant upon the Manufacturers policies.

       

    TECHNICAL SUPPORT (Software Under Warranty)

    Software Technical Support is provided by the individual Manufacturers of the software products that GRS Systems sells, demonstrates and/or distributes from their websites, sales offices, warehouses or factory direct.

    GRS provides an ONLINE ONLY 'technical support group' as an alternative source for BASIC SOFTWARE SUPPORT (in addition to the manufacturers PRIMARY support) for your convenience only. We urge all software customers to obtain PRIMARY and IN-DEPTH technical support for their software purchases while under warranty directly from the software manufacturer. The contact information for Manufacturers Support is included with each software shipment OR can be obtained form GRS Systems by request at: info@grs-systems.com.

    Because of past problems with customers ordering software and loading it onto their computers and then returning the software for credit, we MUST insist upon this strict software policy!

    The above policies are in line with most major software manufacturers.

    We do appreciate your understanding and agreement of these policies as the 'terms of sale' for your product purchases from this web site and by GRS Systems, LLC..

    By placing your order for products from this website, you agree to all of the terms of sale above.

    We reserve the right to refuse service to any Person, Company or Entity.

         

    WE THANK YOU FOR YOUR BUSINESS !

    GRS Systems, LLC
     
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    © 2008 GRS Systems, LLC

    GRS Systems - Graphic Resource Solutions
    31915 Rancho California Road,  Suite 200-382,  Temecula,   California,  92591   USA
    Tel: (951) 767-2570