As an ONLINE customer of GRS SYSTEMS, LLC, you agree to these Terms of Sale for your purchases on this web site

Plotter Orders   

Drop Ship Plotter Orders are SPECIAL ORDERS and are Non-Cancelable and Non-returnable.

Defective Plotter returns (other than software). Defective Plotters under warranty will be repaired by GRS. Please contact GRS at info@grs-systems.com to request a Warranty Repair Authorization Number (WRA Number). We do not accept returns without an WRA number. Warranty Return shipments will be refused without an WRA Number.

Shipping charges are not covered under warranty.

---------------------------------

Plotter Transportation Refunds

There is NO refund on transportation charges for returned plotters, accessories, tools & plotter software unless GRS have shipped the wrong plotter. In this case GRS will issue a UPS or FED-EX 'pick-up' of the wrong plotter at your location and GRS will ship the correct plotter to you. If the correct plotter is not available, GRS may offer a refund of the purchase price to you.

---------------------------------

Plotter Service & Installation

All plotters offered for sale by GRS are considered and offered as customer 'self installed' systems. Installation manuals (either printed or on CD ROM or DVD ROM) is included with your plotter to aid in your system installation. Buyers of plotters and plotter software from GRS agree to 'Self Install' any plotter(s) and software purchased from the GRS web site.

Full assembly and set-up instructions are included in each manual that is included with your plotter or provided by a GRS web site download. 

In the event of an installation problem, GRS will *AID* in rectifying the problem with *BASIC* email help (no phone support is offered by GRS). However, most installation problems are related to customer owned computer system setup errors. These types of problems are not related to any GRS provided plotter(s) or Software. In these instances, we recommend that if you are unable to setup your system correctly to then seek the aid of a computer service technician to correct setup your computer, software and plotter configuration.

All setup information and settings are provided in your equipment manuals, either in printed form, CD ROM or DVD ROM. GRS also can provide these manuals for downloading to the customer directly, upon request.

----------------------------------

Warranty Repairs

Your plotter is sold with a Factory Warranty that is stated in months or years in your manual. Warranty Service is provided either by the Manufacturer or by GRS Systems. Please examine your plotter manual and documentation for details of your Warranty and Terms.

If you require Warranty Repairs, please follow the following procedure:

 Defective Plotters under warranty will be repaired by the manufacturer or by GRS. Please contact GRS at info@grs-systems.com to request a Warranty Repair Authorization number (WRA Number). We do not accept returns without an WRA number. Warranty Return shipments will be refused without an WRA Number.

Shipping charges are not covered under warranty.

---------------------------------------

Merchandise Returns (non defective). If you receive the WRONG merchandise, and this is NOT "special order" merchandise, you may return it to GRS within 5 business days of receipt of order providing you contact us at info@grs-systems.com FIRST to request a Return Authorization Number (RMA Number). We do not accept ANY product returns without an RMA number. Returns shipments will be refused without an RMA Number.

---------------------------------

Products eligible for return must be UNUSED and UNOPENED and in re-sellable condition and in the original packaging.

If your order has been opened, but unused, and GRS Systems agrees IN ADVANCE at their sole discretion, there may be a restocking charge for your return to repackage the item for resale...however, please discuss this with a GRS Sale Rep at info@grs-systems.com FIRST for specifics for an "opened" return and any restocking fees, etc.

---------------------------------

Cancellation of Orders - To cancel a 'NON SPECIAL ORDER' order, you MUST contact GRS Systems FIRST to obtain a Cancellation Number. NO EXCEPTIONS !

Custom Orders are not cancelable! 

GRS, in its SOLE DISCRETION, 'MAY' allow the cancellation of NORMAL STOCK products that are in transit to the customer (this excludes Manufacturers Drop Shipment Orders).

ALL CANCELLATIONS REQUIRE PRIOR AUTHORIZATION AND A WRITTEN 'CANCELLATION NUMBER' ISSUED BY GRS SYSTEMS ! 

Exchanges or Re-Shipments If GRS has mis-shipped you the wrong product(s), we will certainly accept the items back for an EXCHANGE or Store Credit against another item. *** Please note that we MUST receive your item back FIRST before we can reship a NO CHARGE REPLACEMENT to you, or a NEW charge will be initiated. A CREDIT will then be issued to you upon the receipt of your returned item. 

If you wish us to EXPEDITE a mis-shipment replacement to you prior to GRS Systems receiving your item back to our stocks, we will need to charge you for the new shipment and then issue you a REFUND when your returned item is received by GRS Systems. 

Please contact GRS within 5 business days of receipt of your incorrect order to place a claim and to request a Return Materials Authorization Number (RMA Number).

We do not accept returns without an RMA number. Returns shipments will be refused without an RMA Number printed on the OUTSIDE of the shipping container!.

IMPORTANT NOTES: Large items, including Digital Printers, Plotters, Media Racks, Media Wall Shelves, Computer Systems, Custom Orders and other 'high value', unusual, or large, bulky items will normally ship from our manufacturers or vendors directly to you. Please allow 15 DAYS before these items to ship to you, PLUS time in transit to your location.

While GRS Systems and its vendors and manufacturers make every effort to ship your order to you quickly, these items may take as long as 30 days to receive in the USA. Most often, however... these orders are received within 10 business days.

--------------------------------

SOFTWARE RETURNS

ABOVE ALL, WE WANT YOU TO BE SATISFIED WITH YOUR PURCHASE !

We stand behind the quality of the software we sell, and we guarantee that it will function AS ADVERTISED if installed correctly and in use with approved plotters, printers or other approved devices by the software manufacturer..

DEFECTIVE SOFTWARE

DEFECTIVE (mechanically defective) SOFTWARE will be replaced to you at no charge in the form of a replacement software package or disc of the SAME brand and content as was originally purchased by the customer..

ALL REQUESTS FOR SOFTWARE & PRODUCT RETURNS MUST BE MADE TO GRS BY FAX, E-MAIL, OR ONLINE AT OUR WEBSITE AT WWW.GRS-SYSTEMS.COM.

Our EMAIL address for Defective Replacement requests is: info@grs-systems.com.

ALL RETURNS MUST HAVE A GRS "RETURN MATERIAL AUTHORIZATION" NUMBER (RMA) ASSIGNED AND AFFIXED TO THE RETURN ON THE OUTSIDE OF THE SHIPPING CONTAINER!.

Packages returned without a VALID RMA number will be returned to the shipper listed on the PACKAGE LABEL !!!.

SOFTWARE WITH A "SECURITY KEY OR "DONGLE"

Software that uses a SECURITY KEY or "DONGLE" **MAY** be authorized for return for UP TO thirty (30) days from the date of purchase with a GRS Return Materials Authorization number.

Contact GRS Systems by email at: info@grs-systems.com for PRIOR TO SHIPPING return authorization and for an RMA number.

Returns are allowed at the sole discretion of GRS Systems, LLC.

SOFTWARE WITHOUT A "SECURITY KEY OR "DONGLE"

If you purchase software from GRS WITHOUT A SECURITY KEY or "DONGLE", you agree to the following terms:

1. Damaged or broken media software will be replaced with SAME EXACT replacement software or newer version at the option of GRS Systems. All DAMAGE CLAIMS must be made within 5 business days of shipment receipt.

Software damaged IN TRANSIT must be reported by the CUSTOMER/CONSIGNEE to the shipment carrier company to file a Freight Damage Claim.

GRS Systems is NOT liable for damages, lost or rifled order packages caused to a customer order once it has been accepted by the Shipping Company, such as, but not limited to: UPS, USPS, FED-EX, DHL, PRIVATE COURIER SERVICES or any other freight carrier.

The customer is responsible for ordering Shipping Insurance for his/her order shipment. Please advise GRS Systems if you would like us to include shipping insurance to your order at an additional cost.

2. Only FACTORY SEALED & UN-OPENED / UN-USED / UN-INSTALLED SOFTWARE will be considered for return and must be returned in UN-OPENED / UN-USED ORIGINAL and RE-SELLABLE & UNDAMAGED RETAIL PACKAGING.

3. GRS will, at its SOLE DISCRETION, issue a Return Material Authorization (RMA) after reviewing the details of the proposed software return.

Packages returned without an AUTHORIZED RMA NUMBER marked clearly on the outside of ALL packages WILL BE REFUSED and RETURNED TO SENDER as listed on the Shipping Label..

4. ALL REQUESTS FOR SOFTWARE & PRODUCT RETURNS MUST BE MADE IN WRITING BY FAX, E-MAIL, OR ONLINE AT OUR WEBSITE AT WWW.GRS-SYSTEMS.COM

Our EMAIL address for RMA requests is: info@grs-systems.com.

NO PHONE OR VERBAL RETURN REQUESTS ARE ACCEPTED.

SPECIAL ORDER SOFTWARE

Special order software and merchandise is NOT RETURNABLE unless the manufacturer agrees to the return,

There will be a Manufacturers/vendor RE-STOCKING FEE of 15 - 20%, dependant upon the Manufacturers policies.

TECHNICAL SUPPORT (Software Under Warranty)

Software Technical Support is provided by the individual Manufacturers of the software products that GRS Systems sells, demonstrates and/or distributes from their websites, sales offices, warehouses or factory direct.

GRS provides an ONLINE ONLY 'technical support group' as an alternative source for BASIC SOFTWARE SUPPORT (in addition to the manufacturers PRIMARY support) for your convenience only.

We urge all software customers to obtain PRIMARY and IN-DEPTH technical support for their software purchases while under warranty directly from the software manufacturer. The contact information for Manufacturers Support is included with each software shipment OR can be obtained form GRS Systems by request at: info@grs-systems.com.

Because of past problems with customers ordering software and loading it onto their computers and then returning the software for credit, we MUST insist upon this strict software policy!

The above policies are in line with most major software manufacturers.

We do appreciate your understanding and agreement of these policies as the 'terms of sale' for your product purchases from this web site and by GRS Systems, LLC..

By placing your order for products from this website, you agree to all of the terms of sale above.

We reserve the right to refuse service to any Person, Company or Entity.

WE THANK YOU FOR YOUR BUSINESS !